Engineering service process

provide technical support;

Provide investment information;

Accept customer orders;

Accept customer complaints;

Business Space: We handle customer issues within the scope of our company's plans and procedures.
Personal space: We communicate with our customers on a non-business basis.

Provide services before bidding

Industry briefing;

Related technical explanations;

Arrange relevant personnel to the West Factory and the existing and under construction projects;

Conduct field visits;

Complete the initial plan or make recommendations based on the requirements of the owner and the architect.

Service during the tendering phase

Completion of the production of the tender proposal;

According to the requirements of the bidding documents and relevant standards, a reasonable plan design is determined;

Present complete and accurate structural stress and building physics calculations;

Make a reasonable quotation according to the requirements of the bidding documents.

Service during the bid evaluation stage

Answer technical and business questions in the bidding proposal at any time.

Service during construction

Carry out construction drawing design;

Material procurement and inspection to ensure material quality;

Factory processing, production, to ensure processing accuracy;

Ensure on-site installation quality and progress;

Cooperate with structural, electromechanical, interior decoration and other companies to carry out technical interfaces.

Service during the completion phase

Completion acceptance;

Deliver engineering completion drawings;

Provide maintenance training for the owner's maintenance personnel;

Regular maintenance.

customer service

provide technical support;

Provide investment information;

Accept customer orders;

Accept customer complaints;

Business Space: We handle customer issues within the scope of our company's plans and procedures.
Personal space: We communicate with our customers on a non-business basis.